We have a huge variety of great products to choose from so it might happen that you change your mind after you place your order. No need to worry, we have a solution for everything.
The steps to request a replacement:
- If you change your mind before we ship your order (usually 24-48 hours after the order is placed), simply let us know how you wish to change your order and we adjust it accordingly. In case of a price difference, the final chargeable amount is adjusted according to the price of the replacement product.
- If you change your mind while the product is on its way to you, first please, let us know about the change and we register your request. Kindly wait for the package to arrive and simply reject the package. It will be shipped back at no cost. When we receive the package, we refund the price of your order within 5 days.
- If you receive your order and change your mind, we can still do a replacement, just let us know you wish to make a change via email upon 3 days of receiving the original product. We register your request and get ready to send a replacement product.
Please, mail back the product you wish to have replaced within 7 days of registering a replacement request. Kindly send us the proof of shipping (eg. snapshot of the mailing receipt) and we do a refund within 5 days.
Further important information:
- Please, kindly note that custom made products cannot be refunded.
- We can replace only unused and undamaged products.
- In case of any quality issue claims, we examine the request on an individual basis. We kindly ask you to send us a description about the issue with some pictures so that we could better understand what went wrong and could solve the problem accordingly.
We want to see our customers happy. Please, let us know if there is anything lacking, and we do all we can to solve the problem.