We are excited to let you know about a fantastic service that our delivery company, DHL, introduced recently and which we have the honour to offer to our customers, too. We are amongst those select companies that the DHL allows to access a ground-breaking new service, the On-Demand-Delivery (or ODD).
A lot of our customers face the time dilemma. They had been looking at a helmet cover to gift to their loved ones on the ski trip, but time slips away in the midst of planning and packing, and they don’t order in time. Often our helmet cover is one of the hardly-can-wait surprises, so they still place an order, but they have left by the time it arrives. It is also a common problem that people plan to be at one location (for example at work, in their office) when the helmet cover is expected to arrive, but life gets in the way (someone gets sick in the family, or a surprise trip is scheduled all of a sudden) and they miss the delivery at the planned location. We are happy to make an adjustment when our customers notify us about the change, but often it happens while the package is already on its way and there is nothing we can do about it.
ODD gives an answer to all such problems by simply allowing you to re-direct the package to a new location – while it’s already on its way to you. You just log in the system using the tracking number and change the final destination of your package. And the best thing is? It’s completely free of charge for our customers.
It’s as easy as that, delivery is made more convenient than ever. All you need to do is opt for the DHL express shipping when choosing your delivery option in the order process.